Privacy Policy

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The Friendly Garden Co. Cornwall Ltd

Company Number: 17127126

Registered Address: 44a South Street, St. Austell, England, PL25 5BN

Last updated: 3rd April 2026

1. Introduction

At The Friendly Garden Co., we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, submit an enquiry, or work with us.

2. The Data We Collect

We may collect and process the following types of personal data:

• Information you provide directly
• Name
• Email address
• Phone number
• Address (if relevant to your garden or project)
• Any information you provide during enquiries or consultations
• Information collected automatically
• IP address
• Browser type and device
• Pages visited and time spent on the site

This data is collected via cookies. Please see our Cookies Policy for more details.

3. How We Use Your Data

We use your data to:

• Respond to your enquiries
• Provide garden design, consultancy, and related services
• Manage ongoing client relationships
• Improve our website and services
• Send relevant updates where you have given consent
• Comply with legal and regulatory obligations

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contract – to deliver services you request
• Legitimate interests – to respond to enquiries and improve our services
• Consent – for marketing communications or where required
• Legal obligation – to comply with applicable laws

5. How We Share Your Data

We do not sell your personal data.

We may share your information with trusted third parties where necessary, including:

• Website hosting and IT providers
• Analytics services (e.g. Google Analytics)
• Professional advisors (e.g. accountants, legal advisors)

All third parties are required to process your data securely and in accordance with the law.

6. International Transfers

Some of our third-party providers may store or process data outside the UK.

Where this happens, we ensure appropriate safeguards are in place, such as:

• UK-approved standard contractual clauses
• Providers with recognised data protection frameworks

7. Data Retention

We retain personal data only for as long as necessary to:

• Deliver our services
• Maintain appropriate business records
• Comply with legal obligations

When your data is no longer required, it will be securely deleted.

8. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

You can contact the ICO at: https://www.ico.org.uk

9. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

10. Third-Party Links

Our website may include links to external websites. We are not responsible for their content or privacy practices, and we encourage you to review their policies.

11. Cookies

We use cookies to improve your experience and understand how visitors use our website.

For full details, please see our Cookies Policy.

12. Marketing Communications

If you choose to receive updates from us, we may contact you by email or phone with relevant information about our services.

You can opt out at any time by:

• Clicking “unsubscribe” in emails
• Contacting us directly

We will only send marketing communications where we have your consent or a lawful basis to do so.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

The Friendly Garden Co. Cornwall Ltd

44a South Street

St. Austell

England

PL25 5BN

Email: hello@thecornishgardenco.co.uk